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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Paseo De Las Garzas #1, Ixtapa (Guerrero), Mexico, 40880

Ixtapa Palace offers a 4-star family-friendly experience with 210 air-conditioned accommodations, three swimming pools, a hotspot for recreation, and access to a waterpark. This Ixtapa (Guerrero) hotel features a variety of amenities, including a fitness center and multiple dining options.

Rooms & Amenities

Rooms at Ixtapa Palace include air conditioning, safes, and coffee/tea makers. Certain units feature a separate seating area, enhancing guest convenience with space for relaxation. Almost all rooms provide access to free WiFi.

Dining Options

Dining options at the resort feature an all-day restaurant, a poolside bar, and a swim-up bar. Additionally, room service is available for a nominal fee, providing guests with a convenient dining experience.

Leisure Activities

Leisure activities at Ixtapa Palace include access to a nightclub, an outdoor pool, hot tub, and tennis courts. Adventurous guests can engage in basketball, aerobics, and mini golf, or opt for a retreat at the Vita Natura Spa for various wellness treatments.

Services & Accessibility

Services at Ixtapa Palace include a 24-hour front desk, dry cleaning services, and a tour desk. The resort also features accessibility options with step-free access to most areas.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite
Max:
2 persons
445 sq. feet 
Bed options:
1 Double bed
Garden view
Shower
Bathtub
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Senior Suite
Max:
4 persons
585 sq. feet 
Bed options:
1 Double bed
Garden view
Shower
Bathtub
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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Center
Ixtapa (Guerrero) 1.0 mi
Airports
Ixtapa-Zihuatanejo International (ZIH) 11.9 mi
Lazaro Cardenas (LZC) 59.2 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • No smoking on site
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Baggage storage
  • Currency exchange
  • Barber shop
  • Vending machines
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Tennis court
  • Table tennis
  • Mini golf
  • Yoga class
  • Aerobics

Services

  • Housekeeping
  • Laundry
  • Tours/Ticket assistance
  • Stores/Commercial services

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Picnic area/ Tables

Children

  • Children's pool
  • Water slides
  • Children's play area

Spa & Leisure

  • Plunge pool
  • Beach umbrellas
  • Sun loungers
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Solarium
  • Sauna
  • Beauty treatment
  • Massage
  • Open-air bath
  • Public Bath
  • Shallow end

Room features

  • Air conditioning
  • Soundproofed rooms
  • Sitting area
  • Patio
  • Terrace
  • Garden furniture
  • Dining table

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
Show more

Location

Paseo De Las Garzas #1, Ixtapa (Guerrero), Mexico, 40880
Map view
Paseo De Las Garzas #1, Ixtapa (Guerrero), Mexico, 40880
Nearby
La Chole
Xihuacan Museum and Archeological Site
1800 ft
Island
Ixtapa Island Escape
1800 ft
Mall
Los Patios Mall Ixtapa
1800 ft
Merza Ixtapa
1800 ft
Av Universidad 203
Peter Gray Art Museum
1800 ft
Ixtapa Day Trips
1800 ft
Restaurants
El Tiburon de la Costa
300 ft
Calle Principal
Emilio's Pizza
500 ft
Paseo de las Garzas local 2 y 2a Centro Comercial Ixsol
Ruben's Hamburgers
800 ft
Andador Punta San Esteban Flamboyant Mall
The Blue Shrimp
800 ft
El Camaron Azul Plaza Ixtapa
Armandos Lobster House
800 ft
Paseo de Ixtapa
Kraken Chef
1000 ft
Blvd. Paseo Ixtapa In front of sunscape Dorado Pacifico
Raffaello Restorante Italiano
1100 ft
Paseo de Ixtapa Junto a Santander
Ata Sushi Bar
1200 ft
Paseo de Ixtapa Plaza Raffaello local B junto a banco Santander suc. Ixtapa Calle Pedro Ascencio junto al bar Bandidos a un costado de la iglesia del centro suc. Zihuatanejo
Lalo's House
900 ft
Boulevard Ixtapa Zihuatanejo
dal Tuscano
900 ft
Ixtapa shopping center
Smoke Shack
1000 ft
Blvd Paseo Ixtapa

Reviews and Ratings <br />

Feedback from previous guests about their experience.
82%
loved the resort and would return for another relaxing stay
8.2/10
Great
Rooms
5.6
Location
8.0
Service
7.4
Dining
7.5
Guest reviews
8.2/10
based on 5 reviews
4/5 based on 218 reviews
7.2
7.2/10 based on 279 reviews
#12 of 23 hotels in Ixtapa based on Tripadvisor
Lily
United Kingdom, February  2025
8.4/10

I had a pleasant stay at this hotel, which is well-maintained and quite clean, even though it’s not right on the beach. The staff were always helpful and accommodating, which added to the experience, and the nearby restaurants were a delightful surprise. However, the kitchen amenities were quite limited, making it challenging if you're looking to cook meals. Overall, it was fair value for the money.

Rooms
7.0
The rooms were decent and comfortable, but they definitely had that older charm. The beds were easy to relax on after a day out, although they could use a little updating.
Service
9.0
The service was outstanding; the staff at the front desk and in the restaurant were always there to help with any requests and made our stay much more enjoyable.
Location
10.0
The location is fantastic! Just a block from the beach and surrounded by great shops and restaurants, you can easily find something for every taste within walking distance.
Dining
8.0
The dining options at the hotel were quite good, especially for seafood, but be prepared for some limitations in the kitchen if you want to prepare your own meals.
Facilities
8.0
Facilities like the pool and the gardens were enjoyable and well-kept, making it a nice spot to relax.
Riley
United Kingdom, January  2025
5.0/10

This resort has a lot of potential but unfortunately fell short during my stay. The location is quite good, close to the beach and various amenities, and the room was spacious enough. However, the property is in poor condition with maintenance issues, and the service left a lot to be desired with unresolved problems. Overall, it felt like a disappointing experience for the price paid.

Rooms
5.0
The room was spacious and had basic amenities but lacked proper kitchen supplies and some essential furniture.
Service
5.0
The service was inadequate as my concerns about the unit were never addressed, and I felt pressured to pay for guests who weren't staying overnight.
Location
8.0
The resort is conveniently located just a short walk from the beach and close to shops and restaurants, making it easy to explore the area.
Dining
Facilities
5.0
The facilities are lacking, with a swimming pool that had mold and other maintenance issues that made them less enjoyable.
Leo
United Kingdom, January  2025
6.0/10

The hotel has a central location, which makes it easy to access downtown Ixtapa and the beach within a short walk. The customer service is fantastic, and I appreciated that the pool was cleaned daily. However, there are several issues with the facilities, including non-working waterslides and safety concerns in the rooms. The Wi-Fi was slow and unreliable, especially during peak times, and the lack of basic amenities made for a less than comfortable stay.

Rooms
5.0
The rooms could use some serious upgrades. We had issues with balcony doors that didn't lock, and the kitchen was poorly equipped with only one outlet. The overall condition made me feel uneasy.
Service
9.0
Customer service was outstanding, and I felt they really tried to make our stay better despite the issues with the hotel itself.
Location
8.0
The location is excellent, being just a short walk from the beach and right in the heart of downtown Ixtapa. There's also good bus service nearby that makes exploring easy.
Dining
Facilities
5.0
Facilities were lacking, with the pools not functioning as expected and some being unsafe. The overall upkeep was disappointing.
Paul
United Kingdom, December  2024
5.2/10

My stay at the Ixtapa Palace was a mixed bag. While the rooms were clean and the staff was helpful, the resort itself felt quite rundown with many facilities in need of repair. The location offered easy access to dining options, but it wasn’t directly on the beach as some may expect. Overall, it’s a decent place if you don’t mind a few quirks, but I’d recommend exploring other options as well.

Rooms
5.0
The rooms were clean, but the lack of functioning balcony doors and safety concerns were concerning. The facilities were older and not fully functional.
Service
7.0
The staff was courteous and attentive, but we had to reach out multiple times for assistance with room changes and maintenance issues.
Location
6.0
The location is convenient for accessing restaurants and shops, but it’s a bit of a trek to the beach which wasn’t ideal for us.
Dining
Facilities
5.0
The facilities were mainly in disrepair, with non-working waterslides and unsafe stairs. It left a lot to be desired.
Jackson
United Kingdom, December  2024
8.0/10

I had a lovely stay at Ixtapa Palace. The staff were genuinely friendly and eager to assist, and the restaurant on-site had a nice vibe. The room was clean and comfortable, though the resort is older and undergoing renovations. One downside was that the beach was a bit of a trek away, but the pool areas made up for it. Overall, the resort offered good value for money, especially with access to various amenities.

Rooms
8.0
The room was clean, comfortable, and had a kitchenette which was great for making snacks.
Service
9.0
The service was excellent; staff spoke multiple languages and were always helpful at the front counter and restaurant.
Location
8.0
The location was convenient, about a block from the beach, with shops and restaurants nearby.
Dining
7.0
I had a great dining experience at the restaurant on-site, although I wish breakfast options were available more often.
Facilities
8.0
The pool area was spacious and well-maintained, providing a nice place to relax despite the need for some renovations.
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Rooms and Guests2 Guests, 1 Room